For BPOs & Contact Centers

The work that runs your floor, now runs itself.

Nexus Hub is an AI operations platform that automates training, quality, knowledge and workforce workflows — so leaders decide faster and teams stop living in spreadsheets.

Request a demo →Try the demos

Sits on top of the tools your floor already runsNo rip-and-replace

The cost of manual ops

You don't have a people problem. You have a manual-work problem.

On most floors the decision is the easy part. The week disappears into assembling the inputs — the dump, the sheet, the plan, the deck. Nexus Hub removes the assembly.

01 / Reporting

Reviews built by hand

WBRs and QBRs stitched together in Excel the night before. Hours of copy-paste for a deck that's stale on arrival.

02 / Training

Plans that don't flex

NHT and OJT plans rebuilt from scratch every ramp, with no fast way to compress topics when timelines shrink.

03 / Quality

DSAT read too late

Defect themes surface weeks after the survey closes — after the coaching window has already passed.

04 / Knowledge

SOPs nobody can find

Answers buried across decision trees and PDFs. Agents guess, FTR drops, escalations climb.

05 / Workforce

Ramps planned on gut

Headcount and batch sizing worked out in a side sheet, disconnected from the actual volume forecast.

06 / Compliance

Checks that slip

PKT and certification cascades tracked manually — until an audit finds the gap for you.

The automations

Eight tools. Four modules. All running today.

A quick look at what's already automating BPO floors — open the Demo Center to run any of them yourself.

01 Quality IntelligenceDSAT AnalyzerTurns a raw CSAT/DSAT survey dump into a live dashboard, coaching scripts, a department-wise action plan and a client deck — in one pass. See it → 02 Quality IntelligenceAI Review Deck BuilderPoint it at the review data you'd normally build a deck from by hand — a client-ready deck comes back in seconds. See it → 03 Training IntelligenceTraining Roadmap BuilderReads a volume sheet and builds a ramp-ready roadmap, flags compliance-critical topics, and shows the impact of any compression before you commit. See it → 04 Training IntelligenceSOP → AssessmentDrop in an SOP or training doc and get a structured, section-wise assessment back — ready to deploy. See it → 05 Training IntelligencePKT PlatformTime-bound product knowledge tests with instant scoring, live pass-rate roll-ups and an audit trail leaders can stand behind. See it → 06 Operations IntelligenceRamp PlannerA live portal and Gantt view that size batches and headcount against the volume forecast. See it → 07 Operations IntelligenceExpense CopilotAn agent sends a receipt photo in Telegram; it's logged, reported and emailed to finance automatically — no forms. See it → 08 Knowledge IntelligenceWriteFlow AIIn-desk writing assist that drafts replies in the right tone and channel, with compliance guardrails applied automatically. See it →

See every demo →

How it works

Live in days, not a quarter.

No platform migration. We connect to what you run, automate the assembly, and put decisions in front of leaders.

Step 01

Connect your sources

Point Nexus Hub at the survey exports, volume sheets and knowledge bases your floor already produces.

Step 02

Automate the assembly

Modules turn raw dumps into plans, RCAs, action decks and tests — in minutes, on a schedule or on demand.

Step 03

Decide, then act

Leaders get clean, ranked outputs ready to share in the next review. The manual night-before disappears.